![]() Ensure that the Citrix Profile Management Service is running. You may need to contact the network administrator to see if they are blocking this type of outgoing traffic. Install Citrix User Profile Manager and Citrix User Profile Manager WMI Plugin on the VDA. If you find that a firewall is blocking the connection, you will need to check the firewall and antivirus settings on the machine to see if there is any way to allow this connection through. ![]() There’s Citrix Workspace, Storefront, Application Delivery Controller (ADC), Delivery Controller, License Server, Virtual Delivery Agent (VDA), Secure Ticket Authority (STA) server and so on. That’s because a single environment can consist of several components. If a firewall is not blocking the connection the screen should just say "ICA" Citrix environments are notoriously difficult to troubleshoot. ![]() If a firewall is blocking the connection the command prompt will say "Connecting to " and after 10 seconds or so, "Could not open connection to the host on port 1494: Connect failed"ĥ. In the command prompt type the following: telnet 1494Ĥ. Citrix Workspace cannot connect to the server (MacBook Pro 2017, Mojave 10.14. Start command prompt in Windows by clicking Start -> Run and typing cmd.ģ. If you need assistance with using VPN, here are instructions.Ģ. In the Monitor UI, search for the 32-digit transaction ID and click Details. This is an issue with the firewall settings for the network the customer is currently on. To test whether the client can contact the Citrix servers, do the following:ġ. Copy the transaction ID of the failed session launch from Citrix Workspace app. If it isn't installed, it can be added in the Programs Control Panel applet by clicking "Turn Windows features on or off". NOTE: This assumes the Telnet client is installed on the user's computer.
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